Privacy Policy

Effective Date: July 24, 2026  |  Last Updated: July 24, 2026

1. Introduction and Who We Are

Welcome to Jet's Pizza. We are a food service business operating in the United States, committed to providing high-quality pizza and related food products to our valued customers. As part of our operations, we collect and process certain personal information to deliver our services effectively, improve your experience, and maintain the security and integrity of our platform.

We take your privacy seriously. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations. If you are a California resident, please pay particular attention to the sections that outline your specific rights under California law.

Our contact information for all privacy-related inquiries is as follows:

• Business Name: Jet's Pizza
• Email: [email protected]
• Website: jets-newpizza.rest

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. This includes information you provide directly, information collected automatically, and information obtained from third-party sources.

2.1 Information You Provide Directly

When you use our website, create an account, place an order, or contact us, you may provide the following types of personal information:

• Identity Information: Your first name, last name, and username or similar identifier.
• Contact Information: Your email address, telephone number, billing address, delivery address, and any other contact details you choose to provide.
• Account Credentials: Usernames, passwords (stored in encrypted form), and security questions and answers.
• Order and Transaction Information: Details of the food items you have ordered, special instructions, dietary preferences, order history, and payment-related information.
• Payment Information: Credit card numbers, debit card numbers, billing information, and other financial data necessary to process your transactions. Note that we use secure third-party payment processors and do not store full payment card details on our servers.
• Communications Data: Any messages, feedback, complaints, or correspondence you send to us through contact forms, email, or other channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us, including email newsletters and promotional offers.

2.2 Information Collected Automatically

When you visit our website at jets-newpizza.rest, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, and similar tracking technologies:

• Device Information: The type of device you use, operating system and version, unique device identifiers, browser type and version, and mobile network information.
• Log Data: Internet Protocol (IP) address, browser type, pages viewed, time and date of your visit, time spent on each page, and the page you visited before navigating to our website.
• Usage Data: Information about how you interact with our website, including the links you click, the features you use, your search queries, and the items you add to your cart or wishlist.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may collect more precise location data through your device's GPS or similar functionality to facilitate delivery services.
• Cookie Data: Information collected through cookies and similar tracking technologies. Please see Section 8 for more detailed information about our use of cookies.

2.3 Information from Third-Party Sources

We may also receive information about you from third parties, including:

• Social media platforms if you choose to link your social media account or interact with our social media pages.
• Third-party delivery platforms and food ordering aggregators that process orders on our behalf.
• Analytics providers that help us understand how users interact with our website.
• Advertising partners and marketing platforms.
• Publicly available databases and sources.

3. How We Use Your Information

We use the personal information we collect for a variety of business and operational purposes. We will only use your personal information when the law allows us to do so. The following describes the primary purposes for which we use your data:

3.1 Provision of Services

• To process and fulfill your food orders, including managing payment transactions and arranging delivery or pickup.
• To create and manage your customer account on our website.
• To communicate with you about your orders, including sending order confirmations, receipts, and delivery updates.
• To respond to your inquiries, complaints, and customer service requests.
• To facilitate loyalty programs, rewards schemes, or special promotions you have enrolled in.

3.2 Analytics and Service Improvement

• To analyze how customers use our website and services to improve functionality, layout, and user experience.
• To conduct research and analysis to better understand our customer base and refine our menu and service offerings.
• To monitor and track usage patterns and trends to optimize our website performance.
• To generate aggregated, anonymized statistical data about our users for internal business reporting purposes.

3.3 Marketing and Communications

• To send you promotional offers, discount codes, newsletters, and marketing communications about our products and services, where you have opted in to receive such communications or where we have a legitimate interest to do so.
• To personalize the content and advertisements you see on our website and on third-party platforms based on your browsing history and preferences.
• To conduct customer surveys, market research, and satisfaction studies.
• To administer contests, sweepstakes, and promotional campaigns.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, legal processes, and governmental requests.
• To enforce our Terms of Service and other applicable policies.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To protect the rights, property, and safety of Jet's Pizza, our customers, employees, and others.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions and provide services on our behalf. These providers have access to personal information only as necessary to perform their functions and are contractually obligated to protect your data. They include:

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to courts, regulators, law enforcement agencies, or other government authorities when we are required to do so by law, court order, subpoena, or other legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of our business, customers, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and if the new entity's privacy practices differ materially from this policy.

4.4 With Your Consent

We may share your personal information with other third parties in ways not described above when we have obtained your explicit prior consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, destruction, and loss. Our security measures include, but are not limited to:

• Encryption: We use industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: Payment card data is handled by PCI DSS-compliant third-party payment processors. We do not store complete payment card information on our systems.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection and prevention systems, and other security technologies to protect our network infrastructure.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential vulnerabilities.
• Password Security: User account passwords are stored using strong, industry-standard hashing algorithms.
• Incident Response: We maintain an incident response plan to manage and respond to data security breaches in a timely and effective manner.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights and have implemented processes to facilitate your requests.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes that are necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.

6.2 General Privacy Rights Available to All Users

Regardless of your location, we strive to honor the following privacy rights for all our customers:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You may request that we delete or remove your personal information from our records where there is no compelling reason for us to continue processing it.
• Right to Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Object to Marketing: You have the right to object to our processing of your personal information for direct marketing purposes at any time.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: jets-newpizza.rest

We will acknowledge receipt of your request within 10 business days and aim to respond to your request within 45 days. If we need additional time to respond, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your security and prevent fraud.

You may designate an authorized agent to submit a request on your behalf. We will require proof of your authorization and may verify your identity directly with you before processing the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The criteria we use to determine retention periods include:

• The duration of our ongoing relationship with you as a customer (e.g., for as long as you have an active account with us).
• Our legal obligations under applicable law, including tax, accounting, and financial reporting requirements, which may require us to retain certain records for a minimum of seven (7) years.
• Statutes of limitations under applicable law that may require us to retain information to defend against potential legal claims.
• The existence of any dispute, claim, or investigation that requires us to preserve relevant information.

When personal information is no longer required for its original purpose and no legal obligation requires its retention, we will securely delete or anonymize it so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

Our website at jets-newpizza.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. A cookie is a small text file that is placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functions such as security, network management, and account login. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us know which pages are the most and least popular.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your delivery address or food preferences) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are set by us and our advertising partners to build a profile of your interests and show you relevant advertisements on our website and on other websites.

For more detailed information about the specific cookies we use, the data they collect, and how to manage your cookie preferences, please refer to our Cookie Policy, which is available on our website at jets-newpizza.rest.

You can also control cookies through your browser settings. Most web browsers allow you to refuse all or some cookies or to alert you when websites set or access cookies. Note that disabling certain cookies may affect the functionality of our website.

9. Children's Privacy

Our website and services are not directed to children under the age of 18 years. We do not knowingly collect, solicit, or process personal information from individuals under 18 years of age without verifiable parental consent. Our services are intended for use by adults only.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to delete the child's information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which imposes certain requirements on operators of websites and online services directed to children under 13. As our services are not directed to children, and we do not knowingly collect data from children under 13, we take any inadvertent collection of such data seriously and act swiftly to remove it.

10. International Data Transfers

Jet's Pizza is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers and business partners may be located in, or operate from, other countries. As a result, your personal information may be transferred to, stored in, and processed in countries other than the United States.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data and that such transfers are carried out in compliance with applicable law. These safeguards may include:

• Entering into Standard Contractual Clauses (SCCs) or similar contractual arrangements with the receiving party.
• Ensuring the receiving country has been deemed to provide an adequate level of data protection by relevant authorities.
• Obtaining your explicit consent for the transfer where required by law.
• Relying on other legally recognized transfer mechanisms under applicable privacy laws.

If you have questions about international data transfers or wish to obtain more information about the safeguards we use, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every website you visit before providing any personal information.

Third-party services we commonly integrate with may include social media platforms, payment gateways, and food delivery aggregators, each of which operates under its own independent privacy policy.

12. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the appropriate authority.

12.1 Contact Us First

We encourage you to reach out to us directly before escalating any privacy complaint. Our team is dedicated to resolving concerns quickly and effectively. Please send your complaint to:

• Email: [email protected]
• Subject Line: Privacy Complaint
• Website: jets-newpizza.rest

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days of receipt.

12.2 Filing a Complaint with the Federal Trade Commission (FTC)

If you believe that we have violated the FTC Act or other applicable federal consumer protection laws, you may file a complaint with the United States Federal Trade Commission:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

12.3 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

12.4 State Attorney General Offices

You may also contact your state's Attorney General office to report privacy concerns or violations of applicable state privacy laws. Many states have consumer protection offices that handle privacy-related complaints.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on our website at jets-newpizza.rest.
• Notify you by email (if you have provided us with your email address) or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy.

14. Legal Basis for Processing (Where Applicable)

Where required by applicable law, we process your personal information on one or more of the following legal bases:

• Performance of a Contract: Processing necessary to fulfill your orders, manage your account, or provide the services you have requested.
• Legal Obligation: Processing necessary to comply with our legal obligations, including tax, regulatory, and other statutory requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud prevention, network security, and business analytics.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications and the use of non-essential cookies.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want to be tracked. Currently, our website does not respond to DNT signals from browsers, as there is no universally accepted standard for how DNT signals should be interpreted. However, you can manage your tracking preferences through our cookie consent tool and your browser's cookie settings.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

This Privacy Policy was last updated on July 24, 2026. © 2026 Jet's Pizza. All rights reserved.